Table of Contents
Moving numbers out of an LC Phone Sub-account to the client’s own Twilio account: #
1. Please provide the Location ID to our support which you are trying to move the Twilio number(s) from so we can identify the ISV account’s Account SID for you:
2. Create a support ticket with Twilio support
Subject: Moving numbers request
3. CCs: copy and paste this email [email protected]
click add ( + ) so we can approve your request.
Comment:
Hi Twilio Support,
I would like to move the following phone numbers to a new sub-account –
+1 PASTE_TWILIO_NUMBER_HERE
Losing sub-account SID –
please contact HighLevel support to get the ISV location’s Twilio sub-account SID where the number is currently in for you
Gaining sub-account SID –
E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace your own Twilio sub-account SID here
Time-frame: ASAP
Please process this request at the earliest because it is business-critical for me
Thanks!
Product: Phone numbers
Business Impact:
P2 Degraded – Twilio or your configuration is not functioning properly or intermittently
4. Once all details above are filled out and cc’ed, Click on Submit #
#
Click on NO
Click on
SUBMIT HELP REQUEST
