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Masking Sender Emails – From Name & Address

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Note: With Workflows you can do everything that Triggers and Campaigns do (and more!), all in one builder! Learn more about Workflows.

Which sender email should the leads be getting the emails from #

Cases Unassigned Contact Assigned Contact
Manual Emails Logged in user email 1st priority 1st priority
Location Email N/A N/A
Assigned User Email N/A N/A
Agency Email N/A N/A
Automated Emails Campaign/workflow settings 1st priority 1st priority
Assigned User Email N/A 2nd priority
Location Email 2nd priority 3rd priority
Agency Email 3rd priority 4th priority
Review Request Emails We will always use the Logged in user email as the sender email.
Appointment request emails

(calendar settings->3. Confirmation)

 We will use [email protected] depending on the Mailgun subdomain you set up for the location, or the SMTP integrated email.

If you are using Mailgun/LC Email, we will use the Business Email here if the lead is not assigned:

How to check if the contacts are assigned or unassigned #

In your Hub City Connect account homepage, you can:

  • Go to Contacts > Smart Lists. Search and click the contact profile icon.
    • Check who is assigned to the contact here:
  • Go to Conversations menu, under Conversations tab, search conversations. Click on the profile icon of the contact, on the right, to view the Contact Details.
    • Check who is assigned to the contact here:

Places you can configure the sender’s email – Manual email #

  • Conversations menu > Conversations tab.
    The From email: will be the user logged in email by default:
    However, if you have two-way email sync set up, the email will show the integrated email.

Related resources:

 

Places you can configure the sender’s email – Automated email #

  • Email template
     #

    Click on Marketing > Emails > Templates > + New.

     

  • Bulk action – Send Email #

    1. Click Contacts > Smart Lists > Select contacts > Click Send Email.
    2. Add the From Name and From Email.

  • Workflow settings #

    1. Click Automation > Workflows > + Create workflow.

    2. Select Start from scratch and click Create new workflow:
    3. Click Settings > Configure Sender Address.

  • Workflow Send Email Action #

    1. Click on the + button > Select Send Email.
    2. Enter the From Name and From Email.

FAQs #

  • Why is the From email for outlook always look long and strange? #

This is an issue with how Outlook displays the sender’s information. If you send this email to gmail.com, it will show the sender’s information correctly in GSuite.

  • How to remove send via information in Gmail? #

Make sure to use the same sender email domain that matches the Mailgun domain you set up. Learn more about the Extra info next to sender’s name.

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