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Here are different scenarios to explain how conversations could appear as glitching:
- Why there are incoming calls from different people all being attributed to the same number (e.g. +266696687)?
- Why you are seeing replies in separate conversations
Why there are incoming calls from different people all being attributed to the same number (e.g. +266696687)? #
When Calls from multiple contacts are merging into a single contact/conversation, it is because the leads are calling anonymously.
More information: Why am I getting calls from these strange numbers?
Why you are seeing replies in separate conversations #
If you notice that there are multiple conversations going on about the same topic, it is because your Twilio number is added to a group conversation.
Right now we don’t support group Group Texting/ Group SMS, please vote up here so we can enable the ability to text in a group:
https://ideas.gohighlevel.com/lcphonesystem/p/group-texting-group-sms
